If you fill in the wrong information below, you can contact us to change it before shipping. (within 24 hours) 1.Size 2.Shipping address/billing address Please email us at firstname.lastname@example.org
If the item has already been dispatched, we are sorry that we are unable to change any information for you.
Please email email@example.com for your return.
We offer a 30 days return from the delivery date if you are not satisfied with your purchase. Please ensure that All items are unused, unworn and unwashed, including the gifted items.All original tags are still attached, including the wash label. We are not liable to the shipping fee or other cost related to this order.
If you have received the wrong item, please contact us and provide us with the following information to ensure we can resolve your problem as fast as we can. 1. Your order number 2. The product name of your order 3. The name of the goods you received 4. A clear picture of the product, including the product code on the package
In the event you have received a defective item, please contact us immediately with the following information:
* Your order number
* Which item is damaged
* A description
* Photographic evidence
Please DO NOT return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 5 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
Shipping & Tracking
After we ship your order, you will receive an email with a tracking number and the carrier and you can click the link to check your logistics status. Or if you have signed up, you are able to track your order status on your order page.
USA: $3.99; Free on $49+ EU & CA: $4.99; Free on $69+ Other Countries: $6.99; Free on $75 For more information, please click Shipping Policy
As most of orders are shipped from China, you may be subject to additional import fees upon delivery.
Canada - Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items.You do not have to pay the GST on the following goods that are imported into Canada by mail:
- goods worth CAN$20 or less; and
- gifts from family members or friends who live abroad when the worth is CAN$60 or less.
The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST.
USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.
Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information
Refusing to Pay Customs
If you choose to refuse the customs fee and the parcel is returned back to Gymsweaty, a shipping & handling fee may be deducted from your refund.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.